Table of the ESG Indicators
| Issues | Name of Indicators | Units | Year 2019 | Year 2018 |
|---|---|---|---|---|
| Emissions | Scope 1: Direct greenhouse gas emissions1 | million tons CO2e | 0.21 | 0.28 |
| Scope 2: Indirect greenhouse gas emissions1 | million tons CO2e | 13.34 | 11.75 | |
| Total greenhouse gas emissions1 | million tons CO2e | 13.55 | 12.02 | |
| Greenhouse gas emissions per unit operating revenue1 | tCO2e/million yuan | 36.07 | 31.88 | |
| Sewage emissions2 | million tons | 35.38 | 36.42 | |
| SO2 emissions3 | tons | 68.01 | 65.69 | |
| Waste disposal amount | tons | 105,765.21 | 101,917.88 | |
| Waste storage batteries disposal amount | tons | 17,896.33 | 11,397.72 | |
| Waste telecommunications equipment disposal amount | tons | 14,802.23 | 10,201.40 | |
| Waste cables disposal amount | tons | 62,233.17 | 67,891.16 | |
| Waste terminals disposal amount | tons | 1,190.06 | 625.63 | |
| Other waste disposal amount | tons | 9,643.42 | 11,801.97 | |
| Domestic waste emissions4 | tons | 23,434.58 | 21,711.10 | |
| Use of Resources | Electricity consumption | 100 million kwh | 195.01 | 170.96 |
| Natural gas consumption | million m3 | 9.23 | 9.21 | |
| Coal consumption | 10,000 tons | 0.51 | 0.49 | |
| Gasoline consumption | 10,000 tons | 4.39 | 6.28 | |
| Diesel consumption | 10,000 tons | 1.38 | 1.73 | |
| Purchased heat consumption amount | GJ | 1,338,157.37 | 1,464,480.69 | |
| Overall energy consumption5 | tce | 2,544,048.55 | 2,285,326.69 | |
| Overall energy consumption per unit of information flow | kgce/TB | 4.91 | 5.91 | |
| Overall energy consumption per operating revenue | kgce/million yuan | 6,770.88 | 6,059.89 | |
| Power consumption per carrier frequency at base stations | kwh/carrier frequency | 1,100.65 | 678.31 | |
| Water consumption | million tons | 41.63 | 42.85 | |
| Water consumption per unit operating revenue | tons/million yuan | 110.78 | 113.61 | |
| Coverage rate of energy-saving technology at telecommunications equipment room | % | 70.76 | 67.85 | |
| Reclaimed water consumption | tons | 53,685.43 | 44,574.97 | |
| The Environment and Natural Resources | Investment in energy saving and emission reduction | million yuan | 636.11 | 674.36 |
| Times of video conferencing | – | 35,672 | 39,406 | |
| Product Responsibility | 4G international roaming countries and regions | – | 174 | 158 |
| Domestic administrative village fibre broadband coverage | % | 94 | 92 | |
| Domestic administrative village 4G network coverage | % | 94 | 91 | |
| Internet backbone interconnection bandwidth | Gbps | 8,416.00 | 5,886.00 | |
| International interconnection bandwidth | Gbps | 8,766.76 | 5,640.64 | |
| Call drop rate of mobile communication6 | % | 0.10 | – | |
| Call completing rate of mobile communication network6 | % | 97.57 | – | |
| Call completing rate for access line | % | 92.45 | 92.35 | |
| Packet loss rate of broadband Internet ChinaNet backbone network | % | 0.03 | 0.06 | |
| Degree of satisfaction of mobile Internet users7 | points | 81.91 | 78.92 | |
| Degree of satisfaction of mobile voice users7 | points | 82.68 | 83.80 | |
| Degree of satisfaction of fixed Internet users7 | points | 79.46 | 79.86 | |
| Degree of satisfaction of access line users7 | points | 87.58 | 84.98 | |
| Percentage of in-time response to customer repair reports | % | 99.16 | 98.80 | |
| Degree of satisfaction of international customers | points | 91.40 | 90.40 | |
| Number of newly acquired patent authorisation | – | 472 | 520 | |
| Number of newly acquired invention patent authorisation | – | 452 | 490 | |
| Number of phishing and fraud websites blocked | – | 13,144 | 12,283 | |
| Anti-corruption | Anti-corruption education programmes organised | – | 25,457 | 20,242 |
| Attendance of anti-corruption education and trainings | person-times | 799,356 | 782,658 | |
| Employment | Percentage of employees participating in labour union | % | 100 | 100 |
| Percentage of female employees at management level | % | 19.97 | 19.63 | |
| Total number of employees8 | – | 281,215 | 280,747 | |
| Total number of full-time employees8 | – | 274,172 | – | |
| Total number of part-time employees8 | – | 7,043 | – | |
| Percentage of employees aged 30 and below9 | % | 12.19 | – | |
| Percentage of employees aged 30 to 499 | % | 68.42 | – | |
| Percentage of employees aged 50 and above9 | % | 19.39 | – | |
| Percentage of male employees | % | 67.89 | 67.83 | |
| Percentage of female employees | % | 32.11 | 32.17 | |
| Percentage of employees of ethnic minorities | % | 6.97 | 6.44 | |
| Percentage of local employees hired in Hong Kong, Macau, Taiwan and overseas branches | % | 44 | 43 | |
| Total number of newly-hired employees | – | 12,350 | 9,641 | |
| Percentage of newly-hired male employees | % | 58.96 | 58.88 | |
| Percentage of newly-hired female employees | % | 41.04 | 41.12 | |
| Number of resigned employees | – | 4,205 | 4,704 | |
| Percentage of male employees among resigned employees | % | 64.49 | 64.90 | |
| Percentage of female employees among resigned employees | % | 35.51 | 35.10 | |
| Total number of dismissed employees | – | 264 | 253 | |
| Percentage of male employees among dismissed employees | % | 70.83 | 66.80 | |
| Percentage of female employees among dismissed employees | % | 29.17 | 33.20 | |
| Health and Safety | Death rate in accidents per 1,000 employees | % | 0 | 0 |
| Injury rate in accidents per 1,000 employees | % | 0 | 0 | |
| Loss of working days due to work-related injury | - | 0 | 0 | |
| Number of participants in safety emergency drills | person-times | 272,542 | 258,598 | |
| Number of participants in health and safety trainings | person-times | 362,174 | 415,361 | |
| Participation rate of employee health checkup | % | 100 | 100 | |
| Development and Training | Training expenses per employee | yuan/person | 3,076.81 | 2,630.99 |
| Number of internal trainers | – | 8,844 | 10,799 | |
| Number of training participants | 10,000 person-times | 55.76 | 51.42 | |
| Number of senior management trained | person-times | 564 | 456 | |
| Number of middle-level management trained | person-times | 82,842 | 73,846 | |
| Number of general employees trained | person-times | 474,193 | 439,853 | |
| Number of male employees trained | person-times | 361,199 | 338,644 | |
| Number of female employees trained | person-times | 196,400 | 175,511 | |
| Number of employees passed skill certification exams | person-times | 26,668 | 19,387 | |
| Number of employees enrolled in online college | 10,000 persons | 13.24 | 14.88 | |
| Average training time per employee | hours/person | 29.12 | 25.03 | |
| Average training time per senior management | hours/person | 52.15 | 54.07 | |
| Average training time per middle-level management | hours/person | 44.63 | 35.40 | |
| Average training time per general employee | hours/person | 27.28 | 23.53 | |
| Average training time per male employee | hours/person | 29.03 | 26.16 | |
| Average training time per female employee | hours/person | 29.31 | 22.81 | |
| A verage training time in online college per employee | hours/person | 18.42 | 27.95 | |
| Community Investment | Number of registered employee volunteers | 10,000 persons | 6.62 | 5.96 |
| Total service time of volunteers | 10,000 hours | 61.86 | 53.11 | |
| Number of participants in volunteering activities | 10,000 person-times | 11.80 | 10.45 | |
| Number of volunteering activities | sessions | 9,854 | 8,791 | |
| Volunteer service activities input amount | million yuan | 15.18 | 13.86 | |
| Number of participated pole line co-built | kilometres | 7,357 | 3,268 | |
| Number of provided pole line co-shared | kilometres | 23,062 | 20,291 | |
| Number of participated pipeline co-built | kilometres | 6,665 | 5,207 | |
| Number of provided pipeline co-shared | kilometres | 1,309 | 1,346 | |
| Number of participated indoor distribution system co-built | – | 7,356 | 6,094 | |
| Number of provided indoor distribution system co-shared | – | 721 | 927 | |
| Personnel involved in emergency communication support | person-times | 69,817 | 87,046 | |
| Number of emergency communication equipment dispatched | set-times | 17,979 | 17,379 | |
| Number of emergency communication vehicles dispatched | vehicle-times | 22,014 | 22,780 | |
| Number of emergency public service messages sent | million pieces | 79.09 | 37.48 |
Notes:
-
Greenhouse gas is measured based on the Greenhouse Gas Protocol – Enterprise Accounting and Reporting Standards of World Resources Institute (WRI) and World Business Council for Sustainable Development (WBCSD), the 2006 IPCC Guidelines for National Greenhouse Gas Inventories of Intergovernmental Panel on Climate Change (IPCC) and the Fourth Assessment Report 2007 of Intergovernmental Panel on Climate Change (IPCC), etc.
Scope I: direct greenhouse gas emission includes the greenhouse gas emission from use of natural gas, coal, kerosene, gasoline and diesel.
Scope II: indirect greenhouse gas emission includes the greenhouse gas emission from purchased electricity and heating power, where the electricity emission factors shall refer to the base line emission factors of regional power grids in China released by National Development and Reform Commission, Department of Climate Change.
Total greenhouse gas emission shall be the sum of Scope I (direct greenhouse gas emission) and Scope II (indirect greenhouse gas emission). - The quantity of sewage emission is measured based on water consumption, and the wastewater discharge coefficient shall be based on GB50318-2017 Code of Urban Wastewater Engineering Planning of the National Standards of the PRC and relevant documents of National Bureau of Statistics of the PRC.
- SO2 emissions is calculated with the method of the State-owned Assets Supervision and Administration Commission of the State Council of the PRC.
- The quantity of domestic waste emission is measured based on the per capita household waste output coefficient as specified in the guidance released by the State Council of the PRC.
- Overall energy consumption is calculated with the energy statistics calculation method applied by National Bureau of Statistics of the PRC.
- CDMA network data was used for call drop rate of mobile communication and call completing rate of mobile communication network in 2018 and 2017. VoLTE data was used after the full commercial launch of VoLTE (based on 4G network calls) business in 2019. The data disclosed this year is not comparable to the corresponding data disclosed in previous years.
- The 2019 results of “degree of satisfaction of mobile Internet users”, “degree of satisfaction of mobile voice users”, “degree of satisfaction of fixed Internet users” and “degree of satisfaction of access line users” are consistent with the 2019 national telecom service quality satisfaction evaluation by the Ministry of Industry and Information Technology.
- The total number of employees includes the total number of contract workers, labour dispatch and re-employed employees, of which, contract workers are counted as full-time employees, and labour dispatch and re-employed employees are counted as part-time employees. The numbers of full-time and part-time employees are disclosed starting from this year.
- During the year, the indicators of the percentage of employees of different age groups were adjusted. The “percentage of employees aged 30 and below”, “percentage of employees aged 31-50” and “percentage of employees aged 51 and above” disclosed in 2017 and 2018 were adjusted to “percentage of employees aged below 30”, “percentage of employees aged 30-49” and “percentage of employees aged 50 and above”. The data disclosed this year is not comparable to the corresponding data disclosed in previous years.