Table of the ESG Indicators

Issues Name of Indicators Units Year 2019Year 2018
Emissions Scope 1: Direct greenhouse gas emissions1 million tons CO2e 0.210.28
  Scope 2: Indirect greenhouse gas emissions1 million tons CO2e 13.3411.75
  Total greenhouse gas emissions1 million tons CO2e 13.5512.02
  Greenhouse gas emissions per unit operating revenue1 tCO2e/million yuan 36.0731.88
  Sewage emissions2 million tons 35.3836.42
  SO2 emissions3 tons 68.0165.69
  Waste disposal amount tons 105,765.21101,917.88
  Waste storage batteries disposal amount tons 17,896.3311,397.72
  Waste telecommunications equipment disposal amount tons 14,802.2310,201.40
  Waste cables disposal amount tons 62,233.1767,891.16
  Waste terminals disposal amount tons 1,190.06625.63
  Other waste disposal amount tons 9,643.4211,801.97
  Domestic waste emissions4 tons 23,434.5821,711.10
Use of Resources Electricity consumption 100 million kwh 195.01170.96
Natural gas consumption million m3 9.239.21
Coal consumption 10,000 tons 0.510.49
Gasoline consumption 10,000 tons 4.396.28
Diesel consumption 10,000 tons 1.381.73
  Purchased heat consumption amount GJ 1,338,157.371,464,480.69
  Overall energy consumption5 tce 2,544,048.552,285,326.69
  Overall energy consumption per unit of information flow kgce/TB 4.915.91
  Overall energy consumption per operating revenue kgce/million yuan 6,770.886,059.89
  Power consumption per carrier frequency at base stations kwh/carrier frequency 1,100.65678.31
  Water consumption million tons 41.6342.85
  Water consumption per unit operating revenue tons/million yuan 110.78113.61
  Coverage rate of energy-saving technology at telecommunications equipment room % 70.7667.85
  Reclaimed water consumption tons 53,685.4344,574.97
The Environment and Natural Resources Investment in energy saving and emission reduction million yuan 636.11674.36
  Times of video conferencing 35,67239,406
Product Responsibility 4G international roaming countries and regions 174158
  Domestic administrative village fibre broadband coverage % 9492
  Domestic administrative village 4G network coverage % 9491
  Internet backbone interconnection bandwidth Gbps 8,416.005,886.00
  International interconnection bandwidth Gbps 8,766.765,640.64
  Call drop rate of mobile communication6 % 0.10
  Call completing rate of mobile communication network6 % 97.57
  Call completing rate for access line % 92.4592.35
  Packet loss rate of broadband Internet ChinaNet backbone network % 0.030.06
  Degree of satisfaction of mobile Internet users7 points 81.9178.92
  Degree of satisfaction of mobile voice users7 points 82.6883.80
  Degree of satisfaction of fixed Internet users7 points 79.4679.86
  Degree of satisfaction of access line users7 points 87.5884.98
  Percentage of in-time response to customer repair reports % 99.1698.80
  Degree of satisfaction of international customers points 91.4090.40
  Number of newly acquired patent authorisation 472520
  Number of newly acquired invention patent authorisation 452490
  Number of phishing and fraud websites blocked 13,14412,283
Anti-corruption Anti-corruption education programmes organised 25,45720,242
  Attendance of anti-corruption education and trainings person-times 799,356782,658
Employment Percentage of employees participating in labour union % 100100
  Percentage of female employees at management level % 19.9719.63
  Total number of employees8 281,215280,747
  Total number of full-time employees8 274,172
  Total number of part-time employees8 7,043
  Percentage of employees aged 30 and below9 % 12.19
  Percentage of employees aged 30 to 499 % 68.42
  Percentage of employees aged 50 and above9 % 19.39
  Percentage of male employees % 67.8967.83
  Percentage of female employees % 32.1132.17
  Percentage of employees of ethnic minorities % 6.976.44
  Percentage of local employees hired in Hong Kong, Macau, Taiwan and overseas branches % 4443
  Total number of newly-hired employees 12,3509,641
  Percentage of newly-hired male employees % 58.9658.88
  Percentage of newly-hired female employees % 41.0441.12
  Number of resigned employees 4,2054,704
  Percentage of male employees among resigned employees % 64.4964.90
  Percentage of female employees among resigned employees % 35.5135.10
  Total number of dismissed employees 264253
  Percentage of male employees among dismissed employees % 70.8366.80
  Percentage of female employees among dismissed employees % 29.1733.20
Health and Safety Death rate in accidents per 1,000 employees % 00
  Injury rate in accidents per 1,000 employees % 00
  Loss of working days due to work-related injury - 00
  Number of participants in safety emergency drills person-times 272,542258,598
  Number of participants in health and safety trainings person-times 362,174415,361
  Participation rate of employee health checkup % 100100
Development and Training Training expenses per employee yuan/person 3,076.812,630.99
  Number of internal trainers 8,84410,799
  Number of training participants 10,000 person-times 55.7651.42
  Number of senior management trained person-times 564456
  Number of middle-level management trained person-times 82,84273,846
  Number of general employees trained person-times 474,193439,853
  Number of male employees trained person-times 361,199338,644
  Number of female employees trained person-times 196,400175,511
  Number of employees passed skill certification exams person-times 26,66819,387
  Number of employees enrolled in online college 10,000 persons 13.2414.88
  Average training time per employee hours/person 29.1225.03
  Average training time per senior management hours/person 52.1554.07
  Average training time per middle-level management hours/person 44.6335.40
  Average training time per general employee hours/person 27.2823.53
  Average training time per male employee hours/person 29.0326.16
  Average training time per female employee hours/person 29.3122.81
  A verage training time in online college per employee hours/person 18.4227.95
Community Investment Number of registered employee volunteers 10,000 persons 6.625.96
  Total service time of volunteers 10,000 hours 61.8653.11
  Number of participants in volunteering activities 10,000 person-times 11.8010.45
  Number of volunteering activities sessions 9,8548,791
  Volunteer service activities input amount million yuan 15.1813.86
  Number of participated pole line co-built kilometres 7,3573,268
  Number of provided pole line co-shared kilometres 23,06220,291
  Number of participated pipeline co-built kilometres 6,6655,207
  Number of provided pipeline co-shared kilometres 1,3091,346
  Number of participated indoor distribution system co-built 7,3566,094
  Number of provided indoor distribution system co-shared 721927
  Personnel involved in emergency communication support person-times 69,81787,046
  Number of emergency communication equipment dispatched set-times 17,97917,379
  Number of emergency communication vehicles dispatched vehicle-times 22,01422,780
  Number of emergency public service messages sent million pieces 79.0937.48


  1. Greenhouse gas is measured based on the Greenhouse Gas Protocol – Enterprise Accounting and Reporting Standards of World Resources Institute (WRI) and World Business Council for Sustainable Development (WBCSD), the 2006 IPCC Guidelines for National Greenhouse Gas Inventories of Intergovernmental Panel on Climate Change (IPCC) and the Fourth Assessment Report 2007 of Intergovernmental Panel on Climate Change (IPCC), etc.
    Scope I: direct greenhouse gas emission includes the greenhouse gas emission from use of natural gas, coal, kerosene, gasoline and diesel.
    Scope II: indirect greenhouse gas emission includes the greenhouse gas emission from purchased electricity and heating power, where the electricity emission factors shall refer to the base line emission factors of regional power grids in China released by National Development and Reform Commission, Department of Climate Change.
    Total greenhouse gas emission shall be the sum of Scope I (direct greenhouse gas emission) and Scope II (indirect greenhouse gas emission).
  2. The quantity of sewage emission is measured based on water consumption, and the wastewater discharge coefficient shall be based on GB50318-2017 Code of Urban Wastewater Engineering Planning of the National Standards of the PRC and relevant documents of National Bureau of Statistics of the PRC.
  3. SO2 emissions is calculated with the method of the State-owned Assets Supervision and Administration Commission of the State Council of the PRC.
  4. The quantity of domestic waste emission is measured based on the per capita household waste output coefficient as specified in the guidance released by the State Council of the PRC.
  5. Overall energy consumption is calculated with the energy statistics calculation method applied by National Bureau of Statistics of the PRC.
  6. CDMA network data was used for call drop rate of mobile communication and call completing rate of mobile communication network in 2018 and 2017. VoLTE data was used after the full commercial launch of VoLTE (based on 4G network calls) business in 2019. The data disclosed this year is not comparable to the corresponding data disclosed in previous years.
  7. The 2019 results of “degree of satisfaction of mobile Internet users”, “degree of satisfaction of mobile voice users”, “degree of satisfaction of fixed Internet users” and “degree of satisfaction of access line users” are consistent with the 2019 national telecom service quality satisfaction evaluation by the Ministry of Industry and Information Technology.
  8. The total number of employees includes the total number of contract workers, labour dispatch and re-employed employees, of which, contract workers are counted as full-time employees, and labour dispatch and re-employed employees are counted as part-time employees. The numbers of full-time and part-time employees are disclosed starting from this year.
  9. During the year, the indicators of the percentage of employees of different age groups were adjusted. The “percentage of employees aged 30 and below”, “percentage of employees aged 31-50” and “percentage of employees aged 51 and above” disclosed in 2017 and 2018 were adjusted to “percentage of employees aged below 30”, “percentage of employees aged 30-49” and “percentage of employees aged 50 and above”. The data disclosed this year is not comparable to the corresponding data disclosed in previous years.

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